Recall Notice Hands Free Leash
JULY 27, 2020
The OneTrail Hands Free Dog Leash is a Waist Pack + Bungee Leash combination product. It includes a small waist back for personal belongings that has 2 D-Rings on either side that connect it to the Bungee Leash. The Waist Pack is the same for both the Large Dog and Small Dog models. The units subject to this Recall Notice were produced in late May/Early June of 2020 and began shipping to customers on June 25, 2020. OneTrail has discovered a manufacturing defect associated with the stitching on the side of the waist pack that connects to the nylon webbing/buckle. The stitching was not reinforced properly by the manufacturer and is prone to ripping with forceful pulls. If you purchased any of the following varieties of OneTrail Hands Free Dog Leash between June 25, 2020 and July 27, 2020 from onetrailgear.com or Amazon.com, we urge you to discontinue use immediately and contact OneTrail Gear directly for a refund of your purchase price.
The following styles sold between June 25, 2020 and July 27, 2020 are subject to this Recall Notice and customers will be entitled to a full refund of their purchase price:
- OneTrail Hands Free Dog Leash for Large Dogs Black
- OneTrail Hands Free Dog Leash for Large Dogs Grey
- OneTrail Hands Free Dog Leash for Small Dogs Black
- OneTrail Hands Free Dog Leash for Small Dogs Teal
- OneTrail Hands Free Dog Leash for Small Dogs Grey
To claim your refund, please contact the OneTrail Gear team at firstname.lastname@example.org. Please provide your order number from either onetrailgear.com or Amazon.com in your email and request a refund for the defective product. Please discontinue use of this product immediately.
OneTrail Gear takes the safety of its customers and their pets very seriously and is committed to delivering high quality, durable products. We have pulled stock of all defective units from our inventory.
If you have any additional questions or concerns about this notice, please don’t hesitate to contact us at email@example.com